Positive: Professionalism, Punctuality, Responsiveness
Very professional and knowledgeable about his work, very thorough and makes sure that everything is running and operating smoothly.
Services: Thermostat repair, HVAC system maintenance, Heating system installation
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Excellent company with excellent service. Instant response and quote. Very happy with service. Will highly recommend!
Service: HVAC duct & vent installation
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
More than happy with the service I received. Ben is the best! Explained everything very well, saved me money and came out during a heatwave to get my AC working.
Services: Repair HVAC, A/C system maintenance, HVAC duct & vent cleaning
We called Asset Protection when our heatpump stopped working after being installed incorrectly by someone else. Ben responded quickly and got us back up and running (and way better than before!). We highly recommended his company to everyone!!
Thank you SO MUCH for coming out to our house the SAME DAY you just got home from vacation! You explained everything as you went along and we learned a lot! Plus working A/C, hallelujah!
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Asset Protection and repair was referred to me by a friend to install a new furnace and air conditioner. Ben did a terrific job and I am quite pleased with the service he provided. He is knowledgeable, efficient, trustworthy and I will recommend him to people I know without any reservations. I fully expect my power bills will be lower now that I have a new and efficient furnace. Thank you Ben!
Services: Install AC, Install thermostat, Heating system installation
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
I called after hours and during the holiday season. Ben was very professional and helpful. Was able to get us into his schedule quickly and was honest and upfront with all costs and expectations. We troubleshooted all we could to not have to replace our whole entire heating system first and weighed out all of our options and costs before making our decision. Ben was very knowledgeable and did a lot of research, he never tried to push the most expensive option on us like most bigger companies would have done. I will definitely be recommending him to all my family and friends, and will use him in the future, if we decide to upgrade to AC, and for all our maintenance needs we will have for our new gas furnace we had him install for us over New Years :) wonderful job done !!!!!
Services: Repair HVAC, Heating system installation, HVAC duct & vent cleaning
Positive: Professionalism, Quality, Responsiveness, Value
Ben came through after we called him about a no-heat emergency. He's professional, knowledgeable and considerate, and got our unit back up and running. We will be using him for maintenance and grateful for his skills. Nice to know he's an asset to our home needs and community!
Service: Heating system repair
Positive: Professionalism, Responsiveness
We returned home from vacation to a freezing cold house. Called several companies and everyone was multiple weeks out. Ben answered the phone and came over immediately. He told me that he was not super familiar with American Standard, but he was sure he could figure out the issue. Ben diagnosed the issue and ordered the parts right away. The parts took one day to come in and he had my house back to normal temperature the next day, as soon as the parts arrived. Ben worked diligently to make sure that we were satisfied and taken care of, even when issue arose with fixing the furnace. He truly cared about getting our family warm and made sure he got the job done. He is a very fair and honest person. I would absolutely recommend him and his company. Thanks Ben!
Service: Heating system repair
Positive: Quality, Responsiveness
We came home from a vacation at 6:00pm to 20 degrees outside and 49 degrees in our home. We realized that our furnace was not working so we gave Ben a call. He answered with a quick response and even offered as much help as possible over the phone. When we were still unable to figure out what was going on, Ben came out and was able to diagnose and fix the problem. He was very kind, personable and knowledgeable. 10/10 would recommend!
Service: Heating system repair
Service: Heating system repair
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Service: Heating system repair
Positive: Quality
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
I was so excited to finally update the heating system in my older house! And as a plus,. to finally have AC as well. Ben Lennon was absolutely amazing. From the first visit of coming to see the house, and giving me his bid, to coming out this morning to get this project done and he did it in one day! Ben has a really awesome personality and walked me through each step of the process. He answered all of my questions and when he was finished, he cleaned up any of the mess that occurred. I will always recommend him to anyone thinking about looking to install an HVAC system to their home. It was a great experience and so professionally handled.
Service: Ductless heating & A/C services
Service: Heating system installation
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Expectations far exceeded what we originally thought. Ben the owner was very responsive and easy to work with when discussing what needed to be done to replace our furnace and add AC to our home. Seemed very knowledgeable and was straightforward. His work is not perfect, but neither were any of the major HVAC companies we had dealt with in the past. The difference, however, was the amount of care and commitment Ben had during the whole process, from quote to installation to setup. He worked with what the house had originally for a furnace, which was a mess. Overall I was amazed on how he was determined to ensure we were 100% satisfied. Will be recommending to friends in the neighborhood and elsewhere.
Services: Install AC, HVAC duct & vent cleaning, Heating system installation
Positive: Quality, Value
FANTASTIC TEAM TO WORK WITH, QUICK RESPONSE AND QUALITY WORK. WILL USE AGAIN IN THE FUTURE. THANK BEN
Services: Heating system repair, HVAC system maintenance
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Ben installed a two-zone ductless AC in my home, and he 100% beat my expectations. He responds quickly, is reliable, honest, and professional the whole time. I called four other businesses first but they either weren't scheduling or were unavailable for weeks.
I found Ben through a recommendation on the NextDoor app, I called him, and he took time away from his personal schedule to give me a bid that same day. He also called me the next day and continued helping me find which unit was best for me. He makes it very clear that he cares about his customers.
Not only does he put his customers first before his business, but he also has the best rates in the area.
I already saved his number on my phone, and he is the only guy I would recommend for anyone needing HVAC services! You won't be disappointed.
Services: Install AC, Heating system installation, Ductless heating & A/C services
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
We just had an AC installed and it works great! They were on time, friendly, and the price was good too. I highly recommend Asset Protection and Repair and we will definitely use them in the future.
Service: Install AC
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Ben was the 4th professional i reached out to for help startup of my home install unit, he was to the house in a few hours. We ran into some electrical problems at my fault, he stayed with me and helped see the project thru. Anyone else would had done their part and told me good luck. I trust this guy with my home, and you will too.
Service: Ductless heating & A/C services